Vacuum User Survey Part 2: Top Challenges of Vacuum Pump Users in 2020

By Leybold
vacuum users 2020 v2

Overall, what are the top challenges you have with vacuum at your company/organization?

Vacuum pumps are used in such a wide variety of applications and touch many parts of everyone’s daily lives. The COVID-19 pandemic has certainly not changed anything here! Rather, many vacuum users are life essential businesses and have been experiencing higher demands as a result of COVID-19 response efforts. Respondents were asked overall (not necessarily due to COVID-19) to select the top challenges they faced surrounding their vacuum equipment. The top three concerns of vacuum users are as follows:

  •  Leak Detection, 27%
  •  Maintaining Consistent Pumping Performance, 25%,
  •  Monitoring Pumping Performance, 22%.

These three concerns are closely followed by:

  • Noise, 21%
  • Oil leaks, 18%
  • Pump downtime at 17%.

Related: With 27% of vacuum pump users concerned about leak detection, we made sure our leak detectors are up to the task of putting their minds at ease. Our PHOENIX leak detectors are rapid and more intuitive than ever. Watch them in action and discover how they bring a new degree of precision to leak detection on our PHOENIX resource page. And if you're wanting to learn more about the science behind PHOENIX, click the button below and visit our resource page on The Fundamentals of Leak Detection.

Explore the Resource Page

part 2 survey ld


How do you/your company/organization most often service and maintain vacuum pumps?

Respondents were also asked how they deal with vacuum pump service and maintenance at their facility. Most, 53%, take care of vacuum pump service and maintenance themselves. while 31% service their own vacuum equipment by using their internal maintenance department. Only 24% of respondents send their vacuum equipment back to the vacuum pump manufacturer for repair. An alarming statistic given that OEM equipment repair often guarantees longer equipment warranty and can prevent costly downtime in the future as vacuum pump manufacturers often know best how to service the pumps they manufacture.

Related: Have you got rotary vane pumps you service yourself? Check out our blog post for 5 Tips to Make Your Rotary Vane Pumps Last Longer


survey part 2 service


Which, if any, of the following are challenges with maintaining and servicing vacuum pumps at your company/organization? 

39% of your vacuum peers say that their greatest challenge with maintaining and servicing their vacuum pumps is the impact of downtime. With downtime sometimes adding up to millions of dollars in lost production, it is no surprise that this would be a significant challenge. The best way to avoid the impact of downtime is to move to vacuum technology with less frequent maintenance intervals, such as dry vacuum technology, or perform preventative maintenance as planned. The second and third most challenging factors when maintaining our servicing vacuum pumps were reported as turnaround time and availability of parts, both at 28%. This is nearly 1/3 of respondents experience delays in needing to maintain or service their vacuum equipment.

Related: See how much switching from wet to dry vacuum technology can save you. Click the button and use our Total Cost of Ownership Comparison Calculator. 

Calculate Your Savings


Field service engineers are often great way to solve for some of this pain, as they come to the users facility with parts in hand ready to quickly resolve problems and get vacuum pumps back up and running as quickly as possible. Field service engineers also take care of the fourth challenge vacuum pump users have when servicing and maintaining vacuum pumps, which is the lack of maintenance personnel available to take care of the task.

The least challenging problems (or lack there of) was reported as the disposal of oil – a practice very familiar to those operating commonly used oil-sealed vacuum pumps, at only 8% of respondents experiencing a challenge with this. While this might not point to a significant problem for vacuum users, it is another clear benefit of moving to dry vacuum technology. Add to this the fact that dry vacuum pumps are newer technology with more readily available parts, even though they do rely on experts to often intervene for pump overhaul, and you have a winning solution to alleviate maintenance concerns. Another caution is the use of older style vacuum pumps, often vacuum users are running pumps over 30 years old thus they fail frequently and often are difficult to obtain parts for even simple repairs. 

Related: Leybold repair centers are renowned for their highest quality standards and short repair times. If you need a repair quotation, calibration, warranty check or think you've got the wrong delivery contact our global network of repair centers. Or, if you'd like to book a free on-site health check of your Leybold pumps, click the button below to arrange a date and time. 

Book Your FREE Health Check Now!

survey part 2 impact of downtime

Found your way to this page and curious about the other 2 sections of this blog series? 
Click here to view part 1 on The Impact of COVID-19 on Vacuum Pump Users, and click here for part 3 on The Use and Evaluation of Dry Vacuum Pumps.

Want to get access to the results early? Click the button below and download the full report. 

Download the Full Report


Tags: Maintenance & Service

Leak Detection 101

Download our e-Book "Fundamentals of Leak Detection" to discover leak detection essentials and techniques.